Terms and Conditions
1. Changes and Policies:
– Riss Jewels reserves the right to modify terms, prices, and policies without prior notice.
– Customers are advised to check sizes before placing orders, as sizes may vary by design.
– Any questions about sizing, custom orders, or allergies should be directed to Riss Jewels.
2. Health Disclaimer:
– Riss Jewels does not provide medical advice, and any knowledge about healing gemstones is based on self-research.
– Customers are encouraged to consult healthcare professionals for medical needs.
3. Age Restriction:
– Products are not intended for children under 14 years of age.
4. Inventory Updates:
– New pieces are added daily, encouraging customers to visit the website frequently.
5. Deposit Policy:
– Placing a deposit implies agreement to pay the remaining balance within two weeks.
– Deposits are non-refundable, and failure to pay the final deposit results in forfeiture of items.
6. Returns, Repairs, and Exchanges:
– Purchases are final, but items can be repaired or exchanged for size change or items of equal or lesser value within five days of receipt.
– Repairs or exchanges require contacting Riss Jewels within five days.
– Custom orders are non-refundable or exchangeable but may be modified at an additional cost.
– Customers are responsible for shipping costs and insurance for returns or repairs.
7. Shipping:
– Incorrect shipping addresses provided by the buyer are not eligible for refunds, exchanges, or reshipment.
– Orders typically ship within 2-10 days via USPS with insurance and tracking.
– During the holiday season, orders may take 10 to 15 days to process.
8. Privacy:
– Riss Jewels maintains customer privacy and does not share information with third parties.
These terms and conditions cover various aspects of the customer experience, from purchasing and shipping to privacy protection and returns. They provide clear guidelines to ensure a positive and secure shopping experience for our customers.
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